EPOS360 — Cold Call Team Product Guide

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What is EPOS360?

什么是EPOS360？

The one-liner your team needs to know

团队必须掌握的核心定位

EPOS360 is a cloud-based POS system — merchants just download the app on iOS or Android. Backed by Ant International (acquired EPOS Pte. Ltd. May 2025). No expensive hardware required unless they want it.

EPOS360是一套云端POS系统 — 商家只需在iOS或Android上下载APP即可使用。由蚂蚁国际支持（2025年5月收购EPOS Pte. Ltd.）。不需要购买昂贵硬件，有需要才选配。

Who it's for:适合对象： QSR and Fast Casual F&B — hawkers, bubble tea shops, cafes, quick-serve 快餐和休闲餐饮 — 小贩档口、奶茶店、咖啡厅、快餐店
Who it's NOT for:不适合对象： Full-service restaurants, retail, chains with more than 5 outlets 正式餐厅、零售店、超过5间分店的连锁品牌
Skip if:可以跳过： Store is in a kopitiam, Food Junction, or Food Republic — most are managed by the operator, hard to convert 如果店面在咖啡店、Food Junction或Food Republic内 — 通常由业者统一管理，较难转化
Key edge:核心优势： Owners can view full sales reports on their phone from anywhere, even when not at the store 店主可以随时随地在手机上查看完整销售报告，不用在店里也没关系

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Research Before Calling

打电话前先做功课

Check Google Maps / Instagram before you dial

拨打电话前查Google Maps / Instagram

On GrabFood / Foodpanda?

有没有在用GrabFood / Foodpanda？

Check Google Maps listing or Instagram. If listed, they're paying 20–30% commission per delivery order — your strongest opening hook. We also offer free GrabFood and Foodpanda POS integration.

查Google Maps或Instagram。如果有上架，他们每单外卖都要付20–30%佣金 — 这是最有力的开场切入点。我们提供免费的GrabFood和Foodpanda POS整合。

What POS are they using?

他们在用什么POS？

Enterprise POS (big dedicated screen):企业级POS（大型专用屏幕）： Likely on a contract — harder to convert 大概率在合约期内，较难转化
Tablet-based:平板类POS： Best target. Already software-minded. Our app fits naturally. 最佳目标客户。已习惯软件操作，我们的APP很容易上手。
Traditional (buttons + cash register):传统收银机（按键式）： Takes more education but possible 需要多些解释，但也可以尝试
In kopitiam / Food Junction / Food Republic:在咖啡店 / Food Junction / Food Republic内： Skip — managed by operator, hard to convert 跳过 — 由业者统一管理，较难转化

SGQR / PayNow sticker visible?

有没有SGQR / PayNow贴纸？

Look at Google Maps photos. If yes, they're now paying 0.5% MDR per PayNow transaction (gov subsidy ended 30 June 2026). EPOS360 charges 0%.

看Google Maps的照片。如果有，他们现在每笔PayNow都要付0.5%手续费（政府补贴已于2026年6月30日结束）。EPOS360收取0%。

If they have a soundbox — check if it's Qashier or EPOS. If EPOS, skip the PayNow angle. If Qashier, this angle applies.

如果有收款音箱 — 看看是Qashier还是EPOS的。如果是EPOS，PayNow角度就不适用。如果是Qashier，这个切入点就有效。

Do they do GTO reporting?

他们有没有GTO报告需求？

If the store is in a shopping mall, they may need to submit GTO (Gross Turnover) reports — a standardised revenue report that malls require because they take a percentage of the store's turnover. EPOS360 can handle this for them.

如果店面在购物商场内，他们可能需要提交GTO（总营业额）报告 — 这是商场要求的标准收入报告，因为商场会抽取一定比例的营业额。EPOS360可以帮他们处理这个。

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Key Features

核心功能

🖥️ Core POS System核心POS系统 Main Feature核心功能

Takes orders and processes payment. Works on any compatible iOS or Android device — just download the app.

接单和付款处理。适用于任何兼容的iOS或Android设备 — 下载APP即可使用。

Table QR ordering:桌面QR点餐： Customers scan at their table to order 顾客扫桌面QR码直接下单
Hawker / takeaway QR:小贩档 / 打包QR： In-store QR or online store link for free-seating or takeaway setups 店内QR或线上商店链接，适合自由座位或打包情景
Free online store:免费线上商店： Shareable on IG, WhatsApp, linkable to Google Business so customers can order directly from search 可分享至IG、WhatsApp，或绑定Google商家，让顾客直接从搜索页下单
Buzzer integration:叫号器整合： Works with in-store buzzer systems 可与店内叫号器系统连接
Sound alerts:声音提醒： POS notifies staff with a sound when any new order comes in — from any channel 无论哪个渠道来单，POS都会发出声音提醒员工

🛵 Delivery Platform Integration外卖平台整合 Free免费

GrabFood and Foodpanda orders flow directly into the EPOS360 POS. All orders — delivery, dine-in, online — on one screen, labelled by source.

GrabFood和Foodpanda订单直接进入EPOS360 POS。所有订单 — 外卖、堂食、线上 — 都在一个界面，并标注来源。

One screen for everything:一个界面管所有订单： No more juggling separate delivery tablets 不需要再看多个外卖平板
Save on hardware:省下硬件费用： Haven't bought delivery tablets yet? Don't need to. Already have them? Set them aside — keeps the counter clean. 还没买外卖平板？不用买了。已经有了？放到一边，收银台更整洁。
Note:注意： Deliveroo and Lalamove not supported 暂不支持Deliveroo和Lalamove

🏪 Free Online Store免费线上商店 0% Commission

Every EPOS360 merchant gets a free online store for self-pickup at 0% commission — forever.

每位EPOS360商家都可以获得一个免费的线上商店，自取订单永久0%佣金。

Customers pre-order, pay online, come collect — no queue
顾客提前下单在线付款，来了直接取 — 不用排队
Link to Google Business profile, Instagram, Facebook, WhatsApp
可绑定Google商家主页、Instagram、Facebook、WhatsApp
Best for shops near offices or schools — customers order during break, collect on the way最适合靠近办公区或学校的店 — 顾客在休息时间下单，顺路来取

👥 CRM / Membership SystemCRM / 会员系统 High Demand高需求

Member discounts:会员折扣： Set a flat % off for registered members 为注册会员设定折扣比例
Reward points:积分奖励： E.g. $1 = 1 point — fully customisable 如$1 = 1积分 — 完全自定义
Built into EPOS360 — no third-party app needed内置于EPOS360，不需要额外的第三方APP
Very popular — most merchants love the idea of driving repeat visits非常受欢迎 — 大多数商家都很喜欢这个能带回头客的功能

📊 Sales Reports & Analytics销售报告与分析

View from phone anywhere — even when not at the store随时随地在手机上查看 — 不在店里也没关系
Channel breakdown:渠道明细： GrabFood / Foodpanda / Online Store / Dine-in all separated GrabFood / Foodpanda / 线上商店 / 堂食分开显示
Payment method breakdown:付款方式明细： PayNow / Card / Cash / CDC Vouchers / Alipay / GrabPay etc. PayNow / 卡 / 现金 / CDC券 / 支付宝 / GrabPay 等
GTO reporting:GTO报告： For mall tenants — EPOS360 can generate the standardised turnover report malls require 适合商场租户 — EPOS360可生成商场所需的标准营业额报告

💳 Payment Modes Accepted接受的付款方式

PayNow (0% MDR)PayNow（0%手续费）

Visa / Mastercard

Alipay

ShopeePay

GrabPay

NETS QR

Cash / 现金

CDC Vouchers消费券

How to use:使用方法： This is a conversation guide, not a word-for-word script. Keep it natural. Don't introduce yourself from EPOS360 straight away — ask first, bring in who you are once they've responded. Always get their name and find out how many outlets they have before you close. 这是对话参考，不是逐字照读的脚本。保持自然。不要一开口就说自己是EPOS360的 — 先问问题，等他们回应后再带出你的身份。收尾前一定要问清楚对方名字和门店数量。

Phase 1 / 第一步

Opener — don't reveal who you are yet

开场 — 暂时不说是谁

You

你

Hi, is this [shop name]? Quick question — are you guys currently on GrabFood or Foodpanda?

你好，请问是[店名]吗？想快速问一下 — 你们现在有在用GrabFood或者Foodpanda吗？

Short and direct. Don't say who you are yet. If they ask, say "I'm calling about your F&B operations" and come back to the question.

简短直接。先不要说你是谁。如果他们先问，就说"我是关于你们餐饮业务打来的"，然后继续问问题。

Phase 2A

They're on Grab / Panda — introduce yourself here

他们有用Grab / Panda — 这里介绍自己

You

你

Good to know. I'm [name] from EPOS — we do F&B solutions. The reason I ask is the commission Grab and Panda charge is around 20 to 30% per order. Over a month that adds up to quite a bit. We have a free online store where your regulars can order directly from you — zero commission on our end. Have you looked into anything like that before?

好的。我是EPOS的[名字] — 我们做餐饮解决方案的。我问是因为Grab和Panda每单大概收20到30%佣金。一个月算下来是蛮多钱的。我们有个免费的线上商店，让你的熟客直接向你下单 — 我们这边完全不收佣金。你之前有没有了解过类似的东西？

Let them respond. If they say they have Grab/Panda but don't really use it — ask why. They'll almost always bring up the high commission themselves.

让他们回应。如果他们说有Grab/Panda但没怎么用 — 问为什么。他们几乎都会自己提到佣金太高的问题。

You — Qualifying questions

你 — 了解基本情况

By the way, how should I address you? [name] ... And is this your only outlet, or do you have a few more?

对了，怎么称呼你？[等对方回答] ... 请问你们是只有这一间，还是有几个门店？

If they have multiple outlets, remote sales reporting becomes even more relevant — they can see all outlets in one view.

如果他们有多个门店，远程销售报告就更有说服力 — 所有门店一个界面看清楚。

You — Follow up

你 — 跟进介绍

So with EPOS360, you get a free online store — customers can pre-order for pickup, zero commission. And since you're already on Grab and Panda, all those orders come into one screen as well. No more watching multiple tablets. Everything is labelled — GrabFood, Foodpanda, your own store, dine-in — all in one place.

用EPOS360的话，你有个免费的线上商店 — 顾客提前下单来取，我们不收佣金。而且你本来就有Grab和Panda，所有订单也会整合进同一个界面。不用再看多个平板了。清楚标注每单来源 — GrabFood、Foodpanda、自己的商店、堂食 — 全部在一个地方。

Phase 2B

NOT on Grab / Panda — introduce yourself, pivot to online store

没有用Grab / Panda — 介绍自己，转向线上商店

You

你

No worries. I'm [name] from EPOS — we do F&B solutions. Even without the delivery apps, one thing that works really well is a free online store where your customers can pre-order for pickup. Very popular for shops near offices — the lunch crowd can order during their break and collect on the way. Zero commission on our end. Is your shop near any office buildings or schools?

没关系。我是EPOS的[名字] — 我们做餐饮解决方案。就算没有外卖平台，有个功能很受欢迎 — 免费线上商店，让顾客提前下单来取。在办公区的店特别受欢迎 — 午休时间下单，顺路来取。我们完全不收佣金。你们店附近有办公楼或者学校吗？

You — Qualifying questions

你 — 了解基本情况

By the way, how should I address you? [name] ... And is this your only outlet, or do you have a few?

对了，怎么称呼你？[等对方回答] ... 你们是只有这一间，还是有几个门店？

Phase 3

PayNow 0% — if you spotted SGQR or need another angle

PayNow 0% — 如果发现有SGQR，或者需要另一个切入点

Only use if:只在以下情况用： You spotted an SGQR / PayNow sticker on Google Maps, or they have a non-EPOS soundbox. Do not bring up card MDR — stick to PayNow only. 你在Google Maps发现了SGQR / PayNow贴纸，或者他们有非EPOS的收款音箱。不要提刷卡手续费 — 只讲PayNow。

You

你

One more thing — I noticed you have PayNow / SGQR. Are you aware that the government subsidy ended in July? Most merchants are now paying 0.5% on every PayNow transaction. We charge zero. If your monthly PayNow volume is around $10,000, that's $50 back in your pocket every month.

还有一点 — 我看到你们有PayNow / SGQR。你知道政府补贴今年7月已经结束了吗？现在很多商家每笔PayNow都要付0.5%手续费。我们收0%。如果你每个月PayNow大概有1万块，那就是每个月省回50块。

Use a realistic number based on what you know about the merchant. $10K/month is a reasonable benchmark for most hawkers and cafés.

根据你对商家的了解用贴近实际的数字。每月1万块对大多数小贩档和咖啡厅来说是合理的参考值。

Phase 4

Additional hooks — if they're still on the line

额外卖点 — 如果他们还在听

You — Remote sales reports

你 — 远程销售报告

Also — as the owner, everything is accessible on your phone. You can see your sales breakdown from anywhere, even when you're not at the store. How much came from GrabFood, Foodpanda, your online store, dine-in — and how customers paid, PayNow, card, cash, CDC vouchers. All broken down clearly.

还有 — 作为老板，所有数据都在你手机上。你随时随地都能看到销售明细，就算不在店里也没问题。多少来自GrabFood、Foodpanda、线上商店、堂食 — 顾客怎么付款的，PayNow、刷卡、现金、CDC券。全部清楚分开显示。

For multi-outlet owners: "You can see all your outlets in one view — no need to check each one separately."

多门店老板：「你可以在同一个界面看到所有门店的情况 — 不用分开查。」

You — Membership

你 — 会员系统

We also have a built-in membership system — points, member discounts, all customisable. A lot of our merchants find this useful for keeping regulars coming back.

我们也有内置的会员系统 — 积分、会员折扣，全部可以自定义。我们很多商家都觉得这个对留住回头客很有用。

Phase 5 / 第五步

Close — lock in the demo

收尾 — 约好demo

Rule:原则： Always give two specific time options. Pazzie will go down to the store. Frame it as quick and no-pressure. 永远给出两个具体的时间选项。Pazzie会到店里来。让对方感觉轻松没压力。

You — Primary close

你 — 主要收尾

It's a bit hard to show you everything over the phone. My colleague can come down to your store, walk you through it in person — takes about 20 to 30 minutes. Would Thursday afternoon or Friday morning work better for you, [name]?

这个电话里比较难讲清楚。我同事可以到你店里，现场给你看 — 大概20到30分钟。[名字]，星期四下午或者星期五上午，哪个比较方便？

Use their name. Two specific options — never "when are you free?"

叫对方名字。两个具体选项 — 不要问"你什么时候方便？"

You — If they want info first

你 — 如果他们想先了解

No problem — can I get your WhatsApp? My colleague will send some information over and follow up with you directly. She can answer all the detailed questions. What's the best number?

没问题 — 可以给我你的WhatsApp吗？我同事会发一些资料给你，然后直接联系你。她可以详细回答你的问题。请问号码是多少？

Card MDR rule:关于卡手续费： If a merchant starts comparing card MDR rates — do not go there. Redirect to PayNow savings or other features. If they keep pushing, say "for full pricing details my colleague will walk you through in the demo." 如果商家开始比较刷卡手续费 — 不要接这个话题。转回PayNow省费或其他功能。如果他们继续追问，就说"完整的价格细节我同事到时候在demo里帮你讲清楚。"

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Universal Objections

通用异议处理

Applies to both F&B and non-F&B

适用于餐饮和非餐饮

"Not interested."

"不需要了，谢谢。"

No worries. Can I ask — is there a specific reason? A lot of merchants we speak to feel the same way initially, but once they see what they're actually paying in PayNow fees or platform commission every month, it changes things. My colleague can come by for just 20 minutes, no commitment. Would that be okay?

没关系。请问是有什么特别的原因吗？我们接触过的很多商家一开始也是这样，但当他们看清楚每个月在PayNow手续费或平台佣金上花了多少，感觉就不一样了。我同事过来20分钟就好，完全不用有任何承诺。这样可以吗？

"No time right now."

"现在没时间。"

Understood. Before I let you go — are you currently paying any fees on your PayNow transactions? If yes, it might be worth a quick 20-minute visit from my colleague at a time that suits you. This week or next week — what works better?

明白。在放你走之前 — 你们现在有没有在付PayNow的手续费？如果有的话，可能值得让我同事在你方便的时间来一趟，就20分钟。这个星期还是下个星期比较好？

"How much does it cost?"

"要多少钱？"

Grow plan starts from $50 a month, Pro is $80 a month. The longer you commit, the more free months you get — so the effective monthly cost comes down. The best way to see what plan suits you and how much you'd actually save is to have my colleague walk you through it in person. Quick 20-minute demo, no commitment. Can we find a time this week?

Grow套餐从每月50块起，Pro是每月80块。承诺时间越长，赠送的免费月份越多，实际月均费用会更低。最好的方式是让我同事来给你详细讲 — 哪个套餐适合你，以及你实际能省多少。就20分钟的demo，不用有任何承诺。这个星期可以约个时间吗？

"Send me information first."

"先发资料给我看看。"

Sure — can I get your WhatsApp? My colleague will send something over and follow up with you directly. She can answer all the detailed questions. What's the best number?

可以的 — 可以给我你的WhatsApp吗？我同事会发资料给你，然后直接联系你跟进。她可以详细回答你的问题。请问号码是多少？

"Do you have PSG grant?"

"有没有PSG补贴？"

We don't — mainly because we're already very affordable. PSG grants are typically for enterprise POS systems that cost upwards of $10,000. We start from $50 a month, so we're priced to be accessible without needing a grant.

我们没有 — 主要是因为我们本来就很便宜。PSG补贴通常是给那些动辄一万块以上的企业级POS系统的。我们从每个月50块起，本来就是让大家都负担得起，不需要靠补贴。

"How are you different from Qashier / other POS?"

"你们跟Qashier / 其他POS有什么不同？"

The biggest difference is PayNow — we charge 0%, while most other systems pass on the MDR to you. If your PayNow volume is decent, that's real savings every month. We also have free GrabFood and Foodpanda integration, a free online store at 0% commission, and a membership system with credit top-up. Worth seeing in a demo — easier to show than explain over the phone.

最大的区别是PayNow — 我们收0%，其他系统通常会把MDR转嫁给你。如果你PayNow交易量不小，每个月省下来的是真金白银。我们也有免费的GrabFood和Foodpanda整合、0%佣金的免费线上商店，还有会员储值系统。demo来看更直接 — 电话里比较难讲清楚。

Do not bring up card MDR. If they ask specifically, say "full pricing details my colleague will cover in the demo."

不要主动提刷卡手续费。如果他们追问，就说"完整价格细节我同事在demo里会讲清楚。"

"Do you do GTO reporting?"

"你们可以做GTO报告吗？"

Yes — EPOS360 can generate that directly for you. GTO is the standardised revenue report shopping malls require because they take a percentage of your turnover. We handle it all within the system.

可以 — EPOS360可以直接帮你生成。GTO是购物商场要求的标准营业额报告，因为商场会抽取你一定比例的营业额。我们在系统内全部搞定。

🍜

F&B Objections

餐饮类异议

"We already have a POS system."

"我们已经有POS了。"

Understood — what system are you on currently? The reason I ask is a lot of merchants we speak to have a POS but still watch separate GrabFood and Foodpanda tablets on the side. We pull everything into one screen. And if you're paying PayNow fees, we charge zero on that.

明白 — 请问你们现在用什么系统？我问是因为很多商家都有POS，但GrabFood和Foodpanda还是要分开看。我们可以把所有订单整合进一个界面。而且如果你现在有在付PayNow手续费，我们这边是0%。

"We already use GrabFood / Foodpanda — customers order from there."

"我们已经有GrabFood / Foodpanda了，顾客从那边下单。"

That's good — and we actually integrate with both, so all your Grab and Panda orders come into one screen. But the bigger picture is the 20 to 30% commission on every order. With our free online store, your regulars can order directly from you — zero commission. Same pickup experience for the customer, but the full amount stays with you.

很好 — 我们其实和两个平台都有整合，所有Grab和Panda的订单会整合进一个界面。但更重要的是每单20到30%的佣金。用我们的免费线上商店，熟客可以直接向你下单 — 0%佣金。顾客的取餐体验一样，但所有收入都归你。

"My customers don't order online."

"我的顾客不会在网上下单的。"

That's fair — it depends on your location and crowd. But for shops near offices or schools, the pickup store works really well for the lunch crowd. And even if online ordering isn't relevant, the PayNow 0% and consolidated order screen might still save you money and time. Worth seeing in a quick demo.

这个确实要看地点和顾客群体。但如果你在办公区或学校附近，自取商店对午餐人群效果很好。就算线上点餐不适用，PayNow 0%和整合订单界面也能帮你省钱省时间。值得来看一下demo。

"The GrabFood / Foodpanda commission is just a business cost."

"GrabFood / Foodpanda的佣金就是经营成本嘛。"

Completely understand that mindset. But if even 20% of your delivery volume shifted to your own online store over time, that's real margin saved every month with zero extra effort from your side. Your regulars who already know you are the easiest to shift — they just need a direct link to order from you.

完全理解这个想法。但如果随着时间推移，哪怕只有20%的外卖订单转移到你自己的线上商店，每个月省下的利润是实实在在的，而且你这边不需要额外的工作。本来就认识你的熟客是最容易转化的 — 他们只需要一个直接向你下单的链接。

💆

Non-F&B Objections

非餐饮类异议

Massage, beauty, wellness, nail

按摩、美容、养生、美甲

"We already have a membership system."

"我们已经有会员系统了。"

Good to know — what are you using currently? The reason I ask is a lot of systems track points or discounts but don't let customers top up credits directly. Our membership top up lets them load money in themselves — like an EZ-Link card — so you get cash upfront before the service. Does your current system do that?

了解 — 请问你们现在用什么系统？我问是因为很多系统只是追踪积分或折扣，但不允许顾客自己直接储值。我们的会员储值功能让他们自己充值 — 就像EZ-Link一样 — 你在服务之前就先收到钱。你们现在的系统有这个功能吗？

This pivots the conversation from "we have it" to "but does yours do this specific thing?" — opens the door back up.

这样把对话从"我们有了"转到"但你们的系统能做这个吗？" — 重新打开话题。

"My customers won't top up credits."

"我的顾客不会储值的。"

That's where the bonus credits come in. You can set it so that if a customer tops up $100, they get $150 in credits to use. The extra $50 is funded by you, but what you're getting in return is the full $100 upfront, and a customer who now has to come back to spend the remaining credits. It's a strong incentive — most customers take it up when they see the value.

这时候加值奖励就派上用场了。你可以设定顾客储值$100就送$150的消费额度。多出来的$50是你这边给的，但你换来的是提前收到$100现金，而且顾客因为还有余额没用完，必须回来消费。激励效果很强 — 大多数顾客看到划算都会接受的。

"We don't need a POS — we just use WhatsApp / pen and paper."

"我们不需要POS — 我们用WhatsApp / 纸笔记录。"

That works for a while, but as your business grows it gets harder to track — who has credits, how much, which staff handled which payment. With EPOS360 everything is recorded automatically. And if you're taking PayNow, we also save you 0.5% on every transaction that you're currently paying to the provider.

这个在初期可以用，但随着业务增长会越来越难追踪 — 哪个顾客有余额、多少、哪个员工处理了哪笔付款。用EPOS360所有记录都是自动的。而且如果你有收PayNow，我们也帮你省下你现在每笔都在付的0.5%手续费。

"My customers pay by cash / card mostly."

"我的顾客大多数用现金 / 刷卡付款。"

That's fine — we support cash and card as well. But the membership top up is actually a good way to shift more customers onto a prepaid model over time, because the bonus credits give them a reason to load up. Regardless of how they pay day to day, having their credits in the system keeps them coming back to you specifically.

没问题 — 我们也支持现金和刷卡。但会员储值其实是个很好的方式，随着时间慢慢把更多顾客转到预付模式，因为加值奖励会给他们充值的动力。不管他们平时怎么付款，有余额在系统里就会让他们专门回来找你消费。

"I don't have time to manage Google reviews."

"我没时间管理Google评论。"

That's exactly why this feature helps — you can see and reply to all your Google reviews directly from the EPOS360 app, without having to log into a separate platform. Takes a lot less time when it's all in one place.

这个功能正是为了解决这个问题 — 你可以直接在EPOS360 APP里看到和回复所有Google评论，不用另外登录其他平台。所有东西在一个地方，省时多了。

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Subscription Plans

订阅套餐

Starts from S$50/month — longer commitment = more free months

从每月S$50起 — 承诺时间越长，赠送月份越多

Plan套餐	Monthly Fee月费	Total Paid实际付费	Free Months赠送月份	Total You Get实际使用
3 Months个月	S$50/mo	S$150	–	3 months3个月
6 Months个月	S$50/mo	S$300	–	6 months6个月
12 Months个月	S$50/mo	S$600	+3 free赠	15 months15个月
24 Months个月	S$50/mo	S$1,200	+12 free赠	36 months36个月
36 Months个月	S$50/mo	S$1,800	+24 free赠	60 months60个月

PSG Grant:PSG补贴： EPOS360 does NOT qualify. If merchant asks, explain: we're already very affordable starting at $50/month. PSG grants are for enterprise POS systems costing upwards of $10,000. We don't need a grant to be accessible. EPOS360不符合PSG申请资格。如果商家问，解释：我们本来就很便宜，从$50/月起。PSG补贴是给那些动辄一万块以上的企业级POS系统的，我们的定价本来就是大家都负担得起的。

⭐

Plan Comparison — Grow vs Pro

套餐对比 — Grow vs Pro

Pro is everything in Grow, plus 5 extra features

Pro包含Grow的所有功能，另加5个额外功能

🌱 Grow — S$50/mo

Core POS system (iOS & Android)核心POS系统（iOS & Android）
Free online store (0% commission)免费线上商店（0%佣金）
GrabFood & Foodpanda integrationGrabFood & Foodpanda整合
QR / table orderingQR / 桌面点餐
CRM / membership (points & discounts)CRM / 会员系统（积分与折扣）
Sales reports & analytics销售报告与分析
PayNow 0% MDRPayNow 0%手续费
GTO reportingGTO报告

🚀 Pro — S$80/mo

Everything in Grow, plus:

包含Grow所有功能，另加：

Order Ready Display取餐显示屏 — customers see when their order is ready, no shouting needed — 顾客看到取餐通知，无需大声叫号
AI Growth ModuleAI增长模块 — AI-powered insights and recommendations based on your store's performance — 根据门店表现提供AI驱动的洞察和建议
Inventory Management库存管理 — real-time stock tracking, low-stock alerts before you run out — 实时库存追踪，缺货前提前预警
Membership Top Up会员储值 — customers top up credits directly, drives prepaid revenue and loyalty — 顾客直接储值，带动预付收入和忠诚度
Manage Google Reviews管理Google评论 — monitor and respond to Google reviews from within EPOS360 — 直接在EPOS360内监控和回复Google评论

When to pitch Pro:什么时候推Pro： Non-F&B merchants (massage, beauty, wellness, nail) — membership top up and Google reviews are highly relevant. Multi-outlet F&B owners — inventory management and AI module land well. Grow is the default for most F&B; Pro is the upsell once they're interested. 非餐饮商家（按摩、美容、美甲、养生）— 会员储值和Google评论非常契合。多门店餐饮老板 — 库存管理和AI模块很有吸引力。大多数餐饮默认推Grow；有兴趣后再升级到Pro。

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Hardware

硬件

Optional — merchants can start with their existing phone or tablet

非强制 — 商家可以用现有手机或平板开始

Item硬件	Price价格	What you need to know关键说明
BlueTap A01 Must-have 必备	S$150	This is how merchants receive payment — it's essential alongside the app. Every PayNow QR code generated is dynamic, meaning each transaction has a unique QR code that expires after use. This eliminates fake screenshot fraud (where customers show a fake payment confirmation). The device also announces the amount received clearly in English or Mandarin — no dispute over whether payment went through. 这是商家用来收款的终端 — 配合APP一起用是必须的。每一个PayNow QR码都是动态生成的，每笔交易都是唯一的二维码，使用后即失效。这样可以防止有人拿假的付款截图来蒙混。设备也会用英文或中文清楚播报收到的金额 — 不会有收没收到款的争议。
Falcon 2 + Dock Optional 可选	S$700	A dedicated POS tablet with dock. The dock has a built-in printer. Merchant can skip this if they already have a tablet — a $100–200 tablet from Shopee works fine. Only recommend if they have no existing device. 专用POS平板加底座，底座内置打印机。如果商家已经有平板 — Shopee上$100–200的平板就可以用，不需要买这个。只在他们没有设备时才推荐。
Receipt Printer 收据打印机 Optional 可选	S$60 (S$30*)	Already built into the Falcon 2 Dock — if they're getting the Falcon bundle, they don't need this separately. If they have their own tablet, this is sold at $60 — we price it below market. Internal promo: if merchant is pushing for a deal on the 12M+3 plan, you can request from your team lead to offer the printer at $30. Falcon 2底座已内置打印机 — 如果他们买了Falcon套餐就不需要单独买这个。如果他们用自己的平板，我们$60卖给他们，价格低于市价。内部优惠：如果商家在12M+3套餐上坚持要折扣，可以跟团队领导申请以$30提供打印机。
Cash Drawer 现金抽屉 Optional 可选	S$60	Standard cash drawer, integrates directly with the POS. Only needed if they handle cash regularly. 标准现金抽屉，直接与POS系统连接。只有在他们经常处理现金时才需要。

Bottom line on hardware:硬件总结： The only thing they truly need alongside the app is the BlueTap A01 (S$150). Everything else depends on what they already have. 配合APP真正需要的只有BlueTap A01（S$150）。其他硬件取决于他们现有的设备情况。

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Payment Settlement

款项结算

Where does the money go? How fast do they get it?

钱去哪里？多快到账？

Money goes directly to the merchant's own bank account — not to us. They can transfer it out anytime. Settlement is T+1 (next business day), excluding weekends and public holidays.

钱直接进入商家自己的银行账户 — 不是进我们这边。他们随时可以转出。结算时间是T+1（下一个工作日），不包括周末和公共假期。

Merchant asks "does the money come to you first?"商家问"钱是先进你们那边吗？" — No. Goes straight to their account. They can transfer out anytime. — 不是。直接进他们的账户，随时可以转出。
Settlement speed:到账速度： T+1 — next working day. Fast and predictable, great for businesses that need steady cash flow. T+1 — 下一个工作日。快速且稳定，对需要现金流的业务非常重要。
Account required:需要开户： Merchants need to open an Anext Bank corporate account — digital bank, no minimum balance unlike traditional corporate accounts. Requires ACRA registration. 商家需要开立Anext Bank企业账户 — 数字银行，没有最低存款要求，不像传统企业账户。需要ACRA注册。

Internal note — ACRA:内部备注 — ACRA： Merchants must have ACRA registration to open the Anext Bank account. Don't raise this proactively on calls — only mention if they ask how settlement works in detail. Let BD handle the full onboarding conversation. 商家必须有ACRA注册才能开Anext Bank账户。电话里不需要主动提 — 只有当他们问结算细节时才说。让BD同事在后续跟进时处理完整的开户流程。

Do NOT compare card MDR on calls.打电话时不要比较刷卡手续费。 Our card MDR is not our competitive strength. If a merchant brings it up, redirect to PayNow savings or other features. Tell them the BD will cover full pricing in the demo. 我们的刷卡手续费不是我们的优势所在。如果商家提起这个话题，转向PayNow省费或其他功能。告诉他们定价细节BD同事会在demo时讲清楚。

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vs. Qashier

PayNow MDR:PayNow手续费： EPOS360 = 0%. Qashier charges standard PayNow MDR. This is our key advantage — lead with this. EPOS360 = 0%。Qashier收标准PayNow手续费。这是我们的核心优势 — 以此为主要切入点。
Card MDR:刷卡手续费： Don't bring this up. If asked, defer to the demo. 不要主动提。如果被问到，说demo时会讲清楚。
Delivery integration:外卖平台整合： Both have GrabFood / Foodpanda. 双方都有GrabFood / Foodpanda整合。

⚔️

vs. WafflePOS / FnBees

WafflePOS: No delivery integration — we have free GrabFood + Foodpanda 没有外卖平台整合 — 我们有免费GrabFood + Foodpanda整合
Neither publishes pricing — EPOS360 is transparent from day one 两者都不公开价格 — EPOS360从一开始就透明定价

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Quick Reference

快速参考

Hardware needed?

需要买硬件吗？

BlueTap A01 (S$150) is must-have. Rest depends on what they already have.

BlueTap A01（S$150）是必备的。其他看他们现有设备。

PSG grant?

PSG补贴？

Doesn't apply — we're already cheap. PSG is for $10K+ systems.

不适用 — 我们本来就便宜。PSG是给1万块以上的系统的。

Delivery integrations?

支持哪些外卖平台？

GrabFood and Foodpanda only. Not Deliveroo or Lalamove.

只有GrabFood和Foodpanda。不支持Deliveroo或Lalamove。

Card MDR on calls?

电话里提刷卡手续费？

Don't go there. Redirect to PayNow 0% or defer to demo.

不要提。转向PayNow 0%或说demo时会讲。

GTO reporting?

GTO报告？

Yes — EPOS360 handles it. For mall tenants who need to report turnover.

可以 — EPOS360支持。适用于需要向商场报告营业额的租户。

Kopitiam / Food Court?

咖啡店 / 美食广场？

Skip — operator-managed, hard to convert.

跳过 — 由业者统一管理，较难转化。

Who this is for:适用对象： Massage parlours, beauty salons, nail bars, wellness centres — any non-F&B merchant. Lead with membership, slide into PayNow if needed. Default pitch is Pro plan at $80/month — membership top up and Google reviews are the hero features here. 按摩院、美容院、美甲店、养生馆 — 任何非餐饮商家。以会员系统开场，必要时切入PayNow。默认推Pro套餐$80/月 — 会员储值和Google评论是这里的核心卖点。

Phase 1 / 第一步

Opener — sound like a customer

开场 — 听起来像顾客

You

你

Hi, is this [shop name]? Just a quick one — are you guys still open today?

你好，请问是[店名]吗？哦，你们今天还有开吗？

Sounds 100% like a customer calling to check before heading down. Completely disarming. Let them confirm, then move naturally into Phase 2.

听起来完全像顾客打来确认营业时间的。完全没有防备感。等他们确认后，自然过渡到第二步。

Phase 2 / 第二步

Package question — still sounds like a customer

套餐问题 — 还是听起来像顾客

You

你

Good to know. Do you have any packages or first-timer promos?

哦好好。哦，你们有没有什么套餐或者新顾客优惠啊？

Let them answer. If yes — great, leads into the loyalty/membership question. If no — also fine, pivot to "oh so your regulars how ah..."

让他们回答。如果有 — 很好，自然引出会员问题。如果没有 — 也没关系，转向"那你们的熟客呢..."

Phase 3 / 第三步

Loyalty hook — lead into membership

忠诚度切入 — 引出会员系统

You

你

What about your regulars — do you have any loyalty programme or membership for them? Like a member card, points, anything like that?

哦不错。那你们的熟客呢 — 有没有什么会员或者积分系统啊？比如会员卡或者积分之类的？

Whether they say yes or no, you have a response. Yes = "how do they top up or track their points?" No = "that's actually something quite a few businesses are doing now..."

这是过渡问题。不管他们说有还是没有，你都有应对。有 = "哦那他们怎么储值/追踪的？" 没有 = "哦，其实现在很多商家都在做这个..."

Phase 4 / 第四步

Introduce yourself — pitch the solution

介绍自己 — 提出解决方案

You — If they have a system already

你 — 如果他们已经有系统

Actually, let me introduce myself — I'm [name] from EPOS, we do business solutions. The reason I ask is we have a membership top up feature where customers can load credits directly — like topping up an EZ-Link card. And here's the part that works really well: you can set a top-up bonus. So if someone tops up $100, you give them $150 in credits to spend. They feel like they're getting a deal, you get $100 upfront before any service, and because they still have credits left, they have to come back. Does that sound useful for you?

其实，我自我介绍一下 — 我是EPOS的[名字]，我们做商业解决方案的。我问是因为我们有个会员储值功能 — 顾客可以直接储值，就像充EZ-Link一样。有个地方特别有效：你可以设储值奖励。比如顾客储值$100，你给他们$150的消费额度。他们觉得划算，你提前收到$100现金，而且因为还有余额，他们必须回来消费。你觉得这个对你们有用吗？

The bonus credit amount is fully decided by the merchant — no fixed tiers. $100 top up → $150 credits is just a clear example to use on the call.

储值奖励的金额完全由商家自己决定 — 没有固定档位。$100储值→$150消费额度只是电话里用的例子。

You — If they have no loyalty system

你 — 如果他们没有会员系统

Okay, let me introduce myself — I'm [name] from EPOS, we do business solutions. That's actually exactly what we help with. We have a membership system where your regulars can top up credits directly — same concept as topping up an EZ-Link card. And the part that really gets customers to do it: you set a bonus. Top up $100, get $150 to spend. They feel like they're getting value, you collect the cash upfront, and because they have credits left over, they have to come back to your place specifically to use it. A lot of salons and wellness places find this very effective for locking in regulars.

好的，我自我介绍一下 — 我是EPOS的[名字]，我们做商业解决方案的。这个刚好是我们帮到的地方。我们有个会员系统，熟客可以直接储值 — 就像充EZ-Link那样。让顾客愿意储值的关键是：你可以设奖励。储值$100，送$150消费额度。他们觉得划算，你提前收到现金，而且因为有余额没用完，他们必须回来你这边消费。很多美容院和养生馆觉得这个对留住熟客效果很好。

You — Google Reviews bonus angle

你 — Google评论附加卖点

One more thing — I had a look at your Google listing just now and you have quite a few reviews there. Do you have someone managing those? We actually have a feature where you can manage and respond to your Google reviews directly within our app — no need to switch between different platforms.

哦还有一件事 — 我刚看了你们的Google评论，还挺多的。你们有时间回复吗？我们其实有个功能可以直接在我们的APP里管理和回复Google评论 — 不用一直切换来切换去。

Only use this if you checked their Google Maps beforehand and they have visible reviews. Makes it feel personal and shows you did your homework.

只在你事先查过他们Google Maps并且看到评论时才用。会让对话感觉更贴心，显示你做了功课。

Phase 5 / 第五步

If membership didn't land — PayNow fallback

如果会员话题没有引起兴趣 — 转向PayNow

Only if needed:只在需要时使用： If they're not biting on membership, pivot to PayNow. Ask about their payment setup first — don't assume. Don't bring up card MDR. 如果他们对会员系统没兴趣，转向PayNow。先问他们的收款方式 — 不要假设。不要提刷卡手续费。

You — Check their payment setup

你 — 了解他们的收款方式

By the way — how do your customers usually pay? Do you accept PayNow?

哦对了 — 你们顾客一般怎么付款的啊？有没有用PayNow？

You — If yes to PayNow

你 — 如果有用PayNow

Are you aware that the government subsidy ended in July? A lot of merchants are now paying 0.5% on every PayNow transaction. What payment terminal are you currently using — is it SGQR or something else? ... [they answer] ... With us, PayNow is 0% — no fees at all. If your monthly PayNow volume is around $10,000, that's $50 back in your pocket every month.

哦，你知道今年7月政府补贴结束了对吧？所以现在很多商家每笔PayNow都要付0.5%手续费。你们现在用什么收款终端啊 — 是SGQR，还是有其他设备？... [等他们回答] ... 好的，我们这边PayNow是0% — 完全不收手续费。如果你每个月PayNow有1万块，那就是每个月省回50块。

Asking about their terminal helps you understand what they're on. SGQR = 0.5% MDR. Qashier soundbox = also paying MDR. EPOS soundbox = check if $99 promo (0.2%) or $388 full price (0%). Adjust angle accordingly.

问他们的收款终端帮助你了解他们的情况。SGQR = 付0.5%手续费。Qashier音箱 = 也在付手续费。EPOS音箱 = 确认是$99促销价（0.2%）还是$388全价（0%）。根据情况调整切入点。

Phase 6 / 第六步

Close — lock in the demo

收尾 — 约好demo

Same rule as F&B:和餐饮一样的原则： Two specific time options. Pazzie goes down to the store. Hard to explain over the phone — better to see it live. 给出两个具体时间选项。Pazzie到店里来。电话里比较难讲清楚 — 见面看更直接。

You

你

It's a bit hard to show you everything over the phone. My colleague can come down to your place, walk you through it in person — takes about 20 to 30 minutes. Would [day] afternoon or [day] morning work better for you, [name]?

说实话电话里比较难讲清楚啦。我可以安排我同事过来你们那边 — 她会给你看整个系统，演示一下，大概就20到30分钟。[名字]，[某天]下午或者[某天]上午，哪个比较方便？

Use their name. Two options, not open-ended. If they hesitate: "No pressure at all — she'll come and show you, see if it suits your business. No obligation."

叫对方名字。两个选项，不要开放式。如果他们犹豫：「完全没压力 — 她就来给你看看，适不适合你们的业务。不需要有任何承诺。」

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Non-F&B Quick Reference

非餐饮快速参考

Which plan to pitch?

推哪个套餐？

Pro at $80/month — membership top up & Google reviews are the key features for wellness/beauty.

Pro套餐$80/月 — 会员储值和Google评论是养生/美容类的核心功能。

GrabFood / Foodpanda angle?

GrabFood / Foodpanda切入点？

Not applicable. Don't bring it up.

不适用。不要提。

Best opener?

最好的开场？

"Are you guys still open today?" — sounds like a customer, completely disarming.

"你们今天还有开吗？" — 听起来像顾客，完全没有防备感。

Membership top up — what's the hook?

会员储值 — 卖点是什么？

Top up $100 → get $150 credits. Customer gets value, owner gets cash upfront, and leftover credits force them back.

提前收款 — 顾客像充EZ-Link一样储值，回来消费。老板在服务前就收到钱。

Google reviews angle?

Google评论切入点？

Only use if you checked their Google Maps first and they have visible reviews. Makes it feel personal.

只在你事先查过Google Maps并看到评论时才用。会让对话更贴心。

Card MDR?

刷卡手续费？

Don't bring it up. Redirect to PayNow 0% or defer to demo.

不要提。转向PayNow 0%或说demo时会讲。

EPOS360 — Cold Call Team Guide

EPOS360 — 电话销售团队指南

What is EPOS360?

什么是EPOS360？

Research Before Calling

打电话前先做功课

On GrabFood / Foodpanda?

有没有在用GrabFood / Foodpanda？

What POS are they using?

他们在用什么POS？

SGQR / PayNow sticker visible?

有没有SGQR / PayNow贴纸？

Do they do GTO reporting?

他们有没有GTO报告需求？

Key Features

核心功能

Universal Objections

通用异议处理

F&B Objections

餐饮类异议

Non-F&B Objections

非餐饮类异议

Subscription Plans

订阅套餐

Plan Comparison — Grow vs Pro

套餐对比 — Grow vs Pro

Hardware

硬件

Payment Settlement

款项结算

vs. Qashier

vs. WafflePOS / FnBees

Quick Reference

快速参考

Non-F&B Quick Reference

非餐饮快速参考

EPOS360 Team Guide